Frequently Asked Questions
What is 9-1-1?
Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.
When should you use 9-1-1?
Nine-one-one is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
Do not call 9-1-1:
- for information
- for directory assistance
- when you're bored and just want to talk
- for paying traffic tickets
- for your pet
- as a prank
If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.
How do I make a 9-1-1 call?
In an emergency, dial 9-1-1 on your phone. It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. (With some pay phones, you may need coins to get a dial tone; with many wireless phones, Enhanced 9-1-1 does not yet work.)
- Stay calm and state your emergency
- Speak loudly and clearly. Give the 9-1-1 call taker your name, phone number and the address where help is needed.
- Answer the call taker's questions. Stay on the telephone if it's safe to do so, and don't hang up until the call taker tells you to.
What if a 9-1-1 caller doesn't speak English?
When necessary, a 9-1-1 call taker can add an interpreter from an outside service to the line. A non-English speaking caller may hear a short conversation in English and some clicking sounds as the interpreter is added to the line.
What if a 9-1-1 caller is Deaf, or hearing/speech impaired?
Communications centers that answer 9-1-1 calls have special text telephones for responding to 9-1-1 calls from Deaf or hearing/speech impaired callers.
- If a caller uses a TTY/TDD, the caller should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type "GA" for Go Ahead.
- Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
- Stay on the telephone if it is safe. Answer the call taker's questions.
If a Deaf or hearing/speech impaired caller doesn't have a TTY/TDD, the caller should call 9-1-1 and don't hang up. Not hanging up leaves the line open. With most 9-1-1 calls, the caller's address is displayed on the call taker's screen and help will be sent.
Educational Brochure: http://www.nena.org/sites/default/files/Making_911_All_Parts.pdf
Public Service Announcements: http://www.youtube.com/watch?v=erj1-nNGRTw
Radio Public Service Announcement Spots
1. Help us find you when you call from a cell phone: http://www.nena.org/sites/default/files/CTCG%2015-2.mp3
2. Post your address to help us find you: http://www.nena.org/sites/default/files/CTCG%2015-3.mp3
3. Don’t Text 9-1-1: http://www.nena.org/sites/default/files/CTCG%2015-4.mp3
Please select a link below to learn more: